Terms and Conditions
Last Updated: March 2026
1. Agreement to Terms
By accessing this website and placing an order with Bestest Good Boy Foods LLC (“we,” “us,” “our”), you agree to be bound by these Terms and Conditions. Our services include the sale and local delivery of fresh dog food within our designated San Antonio service area.
2. Eligibility & User Accounts
You must be at least 18 years of age to use this website. You are responsible for maintaining the confidentiality of your account and password. We are not liable for any loss or damage resulting from unauthorized use of your account.
3. Orders, Subscriptions & Pricing
We offer both one-time purchases and optional recurring orders.
Recurring orders will automatically renew unless canceled prior to the next billing cycle. Pricing is subject to change at any time. Any changes to recurring orders will be communicated in advance.
4. Payments
All payments are processed in U.S. Dollars (USD). By submitting payment information, you represent that you are authorized to use the selected payment method.
5. Portions & Ordering
All product is sold by the pound.
Customers are responsible for selecting appropriate quantities. We recommend rounding up to the nearest pound when ordering to ensure sufficient supply.
6. Delivery & Local Service Area
We currently operate exclusively within the San Antonio, Texas area.
• Orders are delivered locally by our team
• Delivery windows are estimates and not guaranteed
• Customers are responsible for providing a safe delivery location
We are not responsible for product after delivery, including but not limited to:
• Weather exposure
• Theft
• Damage caused by animals
7. Pet Health & Nutrition Disclaimer
CRITICAL NOTICE: The content provided on this website and the nutritional information regarding our products is for informational purposes only. It is NOT intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of your veterinarian with any questions you may have regarding your pet's medical condition or nutritional needs. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
8. Storage & Handling
Our products are fresh and perishable.
Customers are responsible for proper storage and handling, including:
• Keeping product refrigerated and using within 5–7 days
• Freezing for longer storage
• Thawing in the refrigerator before use
We are not responsible for product quality if storage guidelines are not followed.
9. Cancellations & Refunds
Recurring orders may be canceled at any time prior to the next billing cycle.
Due to the perishable nature of our products:
• All sales are final
• No returns or exchanges
If there is an issue with your order, please contact us within 24 hours of delivery.
10. Product Use & Disclaimer
Our products are intended for intermittent or supplemental feeding.
All information provided is for general informational purposes only and is not intended to replace professional veterinary advice. Customers are responsible for determining what is appropriate for their dog.
11. Prohibited Uses & Intellectual Property
You may not use this site for any unlawful purpose. All content on this site, including text, images, and logos, is the property of Bestest Good Boy Foods LLC and may not be used without permission.
12. Limitation of Liability
To the fullest extent permitted by law, Bestest Good Boy Foods LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
13. Governing Law
These Terms shall be governed by the laws of the State of Texas, within the jurisdiction of San Antonio.
14. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of those changes.
15. Contact
Bestest Good Boy Foods LLC
San Antonio, TX
📧 info@bestestgoodboy.com
📞 210-920-1030